Privacy Policy
Effective Date: August 18, 2025
Business Location: Ahmedabad, Gujarat, India
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit and make purchases from our website http(s)://diyphysio.in (“we,” “our,” or “us”).
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal and non-personal information:
- Personal Information:
- Name, email address, phone number, billing/shipping address
- Payment details (processed securely via payment gateways like Razorpay; we do not store card details)
- Non-Personal Information:
- Browser type, device information, IP address, and browsing behavior
- Cookies and usage data for analytics
- How We Use Your Information
We use the collected information to:
- Process and deliver your orders
- Send order updates and transactional communications
- Improve website performance and customer experience
- Provide customer support and respond to inquiries
- Ensure compliance with legal and regulatory requirements
- Send promotional offers, only if you have opted-in
- Sharing of Information
We do not sell or trade your personal information. However, we may share information in the following cases:
- With third-party service providers (e.g., logistics partners, payment processors, email providers) strictly for business operations
- If required by law, regulation, or court order
- In case of a business transfer, merger, or acquisition
- Data Security
- We adopt industry-standard practices to protect your data from unauthorized access, alteration, or disclosure.
- Sensitive data such as payment details is encrypted and processed via secure payment gateways.
- However, no online system can be 100% secure, and we cannot guarantee absolute protection.
- Cookies & Tracking Technologies
- Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic.
- You may choose to disable cookies through your browser settings, but some features may not function properly.
- Your Rights
As a user, you have the right to:
- Access, update, or delete your personal data
- Withdraw consent for marketing communications at any time
- Request details of information stored about you under the Information Technology Act, 2000 and related rules
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
- Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect data from children.
- Changes to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted with the revised “Effective Date.”
- Contact Us
If you have questions about this Privacy Policy, please contact us:
Phone: +91-9409326265
Email: support@diyphysio.in
Address: 8 SP Nagar, Off CG Road, Navrangpura, Ahmedabad – 380009.
Customer Support Hours: Monday – Saturday: 10:00 AM – 6:00 PM IST